Privacy Policy

1. About This Policy

ASG Shading (ABN 54 658 871 369) ("we", "us", "our") is committed to protecting the privacy of your personal information. This policy explains how we collect, use, disclose and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following personal information when you interact with us:

• Contact details - name, email address, phone number, suburb
• Project details - pergola type, size requirements, attachment preferences, installation needs
• Communication records - messages submitted through our quote request form or email
• Technical data - IP address, browser type, pages visited, and cookies (see Section 7)

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule site visits and consultations
• Manage permits and council applications on your behalf
• Communicate about your project during design, fabrication and installation
• Send follow-up communications about our services (with your consent)
• Improve our website and customer experience
• Comply with legal obligations

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Council authorities - when submitting permit applications on your behalf
• Subcontractors and suppliers - only as needed to complete your project
• Service providers - hosting, email, and analytics services that help us operate our business
• Legal authorities - if required by law or to protect our legal rights

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL/TLS encryption for all data transmission. Access to personal information is restricted to authorised personnel only.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Make a complaint about how we handle your information

To exercise these rights, contact us at info@asgshading.com.au or call 0422 439 499.

7. Cookies

Our website uses cookies and similar technologies to improve functionality and analyse usage. You can control cookies through your browser settings. We use:

• Essential cookies - required for the website to function (e.g. session management)
• Analytics cookies - help us understand how visitors use our site
• Security cookies - used by Cloudflare for security and performance

8. Third-Party Services

Our website may use the following third-party services:

• Google reCAPTCHA - to prevent spam submissions
• Google Fonts - for typography
• Cloudflare - for security and content delivery

These services may collect technical data as outlined in their own privacy policies.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this privacy policy or wish to make a complaint, contact us:

• Email: info@asgshading.com.au
• Phone: 0422 439 499
• ABN: 54 658 871 369

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.